Deleting your data.
This page explains how to have your personal data deleted from Lennoy. It applies whether you are a merchant with an account, or a customer whose conversation with a business was handled by our software.
I am a merchant
Email support@lennoy.co from the address on your account, with the subject “Data deletion request”. Include your business name and the phone number on the account. We close the account and delete the data listed below.
I messaged a business
That conversation belongs to the business you messaged — they decide what happens to it. Ask them first, or email support@lennoy.co and we will action the deletion for them and confirm to you.
I connected Instagram or WhatsApp
Removing Lennoy in your Meta settings stops new data arriving. It does not delete what we already hold — for that, email support@lennoy.co.
How to send a request
- Email support@lennoy.co with the subject line “Data deletion request”.
- Tell us who you are: merchant account holder, or a customer of a named business.
- Give us what we need to find the data — your account email or phone number; for a customer request, the Instagram username or WhatsApp number used, and the business you messaged.
- We confirm receipt within 2 business days, verify that the request comes from you or your authorised representative, and then delete.
- We complete deletion within 30 days and confirm in writing when it is done.
What we delete
- Your account, profile, and login credentials.
- Your catalogue, product images, prices, and business knowledge entries.
- Conversation content and attachments handled through your channels.
- Your AI Employee configuration, learned knowledge, and conversation summaries.
- Storefront links and connected-channel authorisations.
- Support correspondence that is not needed for a legal record.
What we must keep, and for how long
- Transaction, payout, and tax records — kept for the period Nigerian financial and tax law requires (currently up to 7 years). These are retained in a restricted form and are not used for anything else.
- Fraud and compliance records — kept where the law requires, or where a dispute, chargeback, or investigation is open.
- Aggregated or anonymised statistics — data that can no longer identify you.
Where we must keep a record, we delete everything we are not required to keep.
If your data came from Meta
- We receive Instagram, Messenger, and WhatsApp data only to run the service for the business that connected the account.
- Deleting our app from your Instagram or Facebook settings revokes future access; it does not erase stored conversation records.
- A deletion request to us covers the data we hold from those platforms, subject to the records we must keep above.
- You can also use Meta’s own tools to manage or delete your information on Meta’s side; that is separate from what we hold.
We do not sell personal data and we do not use Meta platform data for advertising. See our Privacy Policy for the full picture.
Requests on someone else’s behalf
If you are an authorised representative — for example, an employee of a merchant — send the request from a business email address and tell us your role. We may ask for evidence of authority before we delete.
If you are not satisfied
Tell us first, at support@lennoy.co. You may also complain to the Nigeria Data Protection Commission.
Contact
Data deletion requests: support@lennoy.co. Postal: Lennoy Limited, 10 Olusola Faronbi Street, Isolo, Lagos, Nigeria. Full business details are on the contact page.